Something funny for the weekend...

24/04/2009

We've been sent these gems which illustrate that, just sometimes, it's not the call centre's fault that misunderstandings arise.

 

Customer:     "I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?".

Operator:     "Where did you get that number from, sir?" 


Customer:     "It was on the door to the Travel Centre."


Operator:     "Sir, they are our opening hours." 

 


 

Caller:          "Can you give me the telephone number for Jack?" 


Operator:     "I'm sorry, sir, I don't understand who you are talking about." 


Caller:          "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC  wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?" 


Operator:      "I think you mean the telephone point on the wall.".



Caller:          "Does your European Breakdown Policy cover me when I am travelling in Australia?" 


Operator:      "Doesn't the product name give you a clue?" 




Caller (enquiring about legal requirements while travelling in France): 
"If I register my car in France, do I have to change the steering wheel to the other side of the car?"




Caller:  "I'd like the number of the Argoed Fish Bar in Cardiff please." 


Operator:  "I'm sorry, there's no listing. Is the spelling correct?" 


Caller:       "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off." 




Then there was the caller who asked for a knitwear company in Woven. 


Operator:   "Woven? Are you sure?" 


Caller:       "Yes. That's what it says on the label; Woven in Scotland." 




 

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: 
"I haven't got a pen, so I'm steaming up the window to write the number on." 


 


Tech Support:      "I need you to right-click on the Open Desktop."

Customer:            "OK."

Tech Support:      "Did you get a pop-up menu?"


Customer:            "No."

Tech Support:      "OK. Right-Click again. Do you see a pop-up menu?"


Customer:            "No."

Tech Support:      "OK, sir. Can you tell me what you have done up until this point?" 


Customer:            "Sure. You told me to write 'click' and I wrote 'click'." 


Tech Support:        "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"


Customer:              "Wow. How can you see my screen from there?"