GMC says doctors must raise concerns about poor quality care

Thursday, 26 January 2012

The new guidance Raising and acting on concerns about patient safety also makes clear that doctors have a duty to act when they believe patient safety is at risk, or when a patient’s care or dignity is being compromised.

The guidance explains when doctors need to raise concerns and advises on the help and support available to them, including how to tackle any barriers that they may face.

Doctors also have responsibility for the safety and wellbeing of patients when performing non-clinical duties – including when they are working as a manager. 

The GMC’s new Liaison Service, which strengthens the regulator’s local presence, will use the guidance and work with Medical Directors, doctors and patients groups to help foster openness and a willingness to speak out throughout the health service.

Doctors must feel supported in promoting good practice, taking a leading role in acting quickly if they have concerns about patient care.

‘Being a good doctor involves more than simply being a good clinician. It means being committed to improving the quality of services and being willing to speak up when things are not right – that is not always easy but it is at the heart of medical professionalism. Healthcare today is seldom an isolated affair and using the eyes and ears of health professionals can be the most effective way of protecting patients and ensuring high quality care.' says Niall Dickson, Chief Executive of the General Medical Council.

‘Our new guidance also makes clear that doctors must not sign contracts that attempt to prevent them from raising concerns with professional regulators such as the GMC and systems regulators, such as the CQC. Nor must doctors in management roles promote such contracts or encourage other doctors to sign them. Those who promote or sign such agreements are breaking their professional obligations and putting their careers at risk.’